Trolley-type and fixed-type electric chain hoists are both core lifting equipment for light- to medium-heavy load handling, featuring stable lifting performance, simple operation, and a high safety factor. Fixed-type electric chain hoists are suitable for fixed-point hoisting scenarios, while trolley-type ones enable flexible horizontal movement and can be customized according to actual working conditions. Both types are widely used in factories, workshops, warehouses, and other places, effectively improving the efficiency of material handling.
Case Background
This case started with a client from Ecuador who left a message on our official website – dejuncranes.com, consulting and requesting a quotation for a 2-ton fixed-type electric chain hoist with a lifting height of 5 meters. Our sales team responded to the client’s needs promptly and provided a detailed quotation in November, then contacted the client to confirm the specific procurement time.
2 Ton Electric Chain Hoist Basic Specification
Lifting Capacity: 2 ton
Lifting Height: 5 m
Voltage: 220V 50HZ 3Phase
2 Ton Electric Chain Hoist Production
Client Needs and Challenges
Two months after receiving the quotation, the client proactively confirmed their order. During this period, due to fluctuations in international raw material prices, the production cost of the electric chain hoist increased. We still honored the original EXW quotation price for the client. Simultaneously, international air freight prices also surged, we updated the new freight quotation for him. After the 2-ton electric hoist was completed, we sent confirmation photos of the finished product. Following discussions with their technical staff, the client requested a change to a trolley-type hoist. This modification would incur additional costs, and due to changes in product structure and weight, the modification process would take longer, further altering air freight costs. Therefore, we could not confirm the final additional costs upfront.
The cooperation also involved bank transaction fees for multiple payments. We would cover the transaction fees for the first payment to a new client, but there was a disagreement between the two parties regarding who would cover the transaction fees for subsequent payments due to changes in client needs. Further communication and confirmation are needed.
Solution
Valuing this new partnership, we honored the original quoted price despite surging air freight and raw material costs, and the client willingly covered the initial air freight difference.
For the client’s request to modify the fixed hoist to a trolley type, our technical team assessed the plan and cost in detail, and we agreed to confirm the total additional cost three days before modification completion, accounting for weekly air freight updates to ensure cost accuracy.
We clarified our fee rules to the client: we cover the bank handling fee once for first-time clients; for subsequent multiple payments arising from the client’s demand changes, the actual amount received by us must match the contract, with the client bearing extra handling fees.
Case Execution and Client Collaboration
After the client’s initial payment, we produced the 2-ton fixed electric chain hoist to standard with strict quality checks, and sent photos and test reports for confirmation. We immediately adjusted production to convert it to a trolley type as requested, updated the client on progress regularly, and optimized processes for the custom special voltage to shorten the modification cycle while ensuring quality.
Ahead of the agreed cost confirmation date, our teams locked in the latest air freight rate, calculated the modification fee and provided a clear cost breakdown for confirmation. Our finance team also kept in timely communication during payment, provided account details and confirmed receipt promptly to avoid disputes.
Client Feedback
In the whole cooperation process, the client showed a high degree of understanding and trust in our team’s professional handling and active communication attitude.
Case Summary
This cooperation with the Ecuadorian client proves that timely communication, flexible solutions and a customer-centric approach are key to resolving unexpected issues in the international hoisting equipment trade. Faced with price fluctuations, sudden changes to product requirements and payment fee issues, our team acted proactively to develop rational solutions through thorough communication, winning the client’s trust and gaining valuable experience for our global cooperation.
1. Clarify the beneficiary’s account details (including issuing bank, SWIFT code, account name and number) and ensure consistency with the contract.
2. Agree on the bearer of bank handling fees to define the rights and responsibilities of both parties and avoid disputes over the actual received amount.
3. Confirm the arrival status of each payment in a timely manner, notify the client synchronously and retain supporting documents such as bank receipts.
4. For multiple payments, specify that the actual received amount must match the contract; the extra handling fees shall be borne as agreed.
5. Inform the client of the T/T settlement time in advance to avoid delays to production and shipment caused by late payment arrival.
Our Service Concept
Henan Dejun Industrial Co., Ltd. adheres to a customer-centric service philosophy, dedicated to delivering high-quality, custom hoisting equipment solutions. We proactively communicate and flexibly resolve cooperation issues, honoring both client needs and our service rules. Every product undergoes strict quality testing, with detailed parameters and comprehensive after-sales support provided. Contact us for your hoisting equipment needs, and we will provide the optimal products and thoughtful one-stop services.
