Multi-pole busbars are high-efficiency, safe, and durable power transmission equipment, widely applied in overhead cranes, gantry cranes, hoists, and other mobile electrical equipment in factories, warehouses, ports, and mining sites. With a compact structure, stable current transmission, strong anti-interference ability, and easy installation, they can realize a continuous and reliable power supply for mobile equipment during operation, effectively solving the problems of poor contact, easy wear, and short service life of traditional cable power supplies. With excellent weather resistance and corrosion resistance, multi-pole busbars are especially suitable for various harsh working environments, becoming an essential supporting equipment for modern lifting and transportation machinery.
Background
This case originates from a Peruvian customer who operates a large-scale logistics warehouse and a small lifting equipment maintenance factory. The customer obtained our email contact information through our official website, dejuncranes.com, and proactively contacted us to inquire about and request a quote for multi-pole busbars. The customer’s warehouse and maintenance factory are equipped with multiple sets of overhead cranes and jib cranes, and the original traditional cable power supply method often has problems such as cable wear, power failure, and poor contact, which seriously affect the normal operation of the equipment and the efficiency of logistics handling and equipment maintenance. Therefore, the customer urgently needed high-quality, reliable multi-pole busbars to replace the old power supply system and ensure the stable operation of the lifting equipment.
Multi-Pole Busbar Specifications
Installed power: 70 kW
Voltage: 450 V
Current: 180 A
Frequency: 60 Hz
Total length: 88 m
Specification:
50 square/180A multi-stage sliding line plus shell
Material:
The outer shell is resin + small material
The inside is copper wire.
One 4-meter long with 3 hanging brackets
Production of Multi-Pole Busbars
After confirming the technical specifications and customization requirements with the customer, we first provided detailed production drawings and technical parameters for customer approval. Upon confirmation, our production department developed a detailed and targeted production plan, strictly adhering to international electrical equipment standards and Peruvian local industry requirements at every stage of production. For core components such as copper conductors, insulating layers and connectors, we used products from well-known brands with mature technology and stable performance to ensure the long-term reliable operation and safe power transmission of the multi-pole busbars. Throughout the entire production process, our quality control team conducted multiple rounds of rigorous inspections and tests at key stages, including raw material inspection, conductor processing, insulation molding, and finished product assembly, ensuring that every component and the entire set of busbars met strict quality standards. The entire production cycle was completed on schedule, laying a solid foundation for the timely delivery of the equipment to Peru.
Customer Needs and Challenges
Through in-depth and repeated communication with the customer via WhatsApp and email, we learned that in addition to the confirmed basic technical specifications, the customer had two core concerns, which became key challenges in this cross-border collaboration:
1.We wanted the busbar to be installed and put into use quickly, and the installation steps had to be simple and easy to understand, as our on-site staff lacked professional experience in multi-pole busbar system installation.
2.We highly value after-sales service. How can we obtain timely technical support and spare parts supply in Peru if the busbar malfunctions during use?
Solution
Based on the customer’s specific needs and core concerns, our technical team conducted in-depth research and analysis, ultimately developing a comprehensive and targeted solution to fully meet all of the customer’s requirements:
1.Simplified Installation and On-site Guidance: We specifically designed a modular pre-assembly production process for multi-pole busbars. Each busbar section is pre-assembled with connectors and fasteners at the factory, greatly simplifying the on-site installation steps and reducing installation difficulty. At the same time, we prepared a detailed installation manual for the customer, with photos and detailed operating instructions for each installation step. In addition, our professional technical engineers will provide real-time online video guidance via WhatsApp during on-site equipment installation, promptly resolving any installation issues.
2.Cross-border After-sales Service Solution: Addressing our customer’s concerns about after-sales service, we have developed a customized after-sales service solution for our Peruvian client. Firstly, we provide our client with wear parts suitable for multi-pole busbars, delivered with the main product to meet routine maintenance and replacement needs. Secondly, our company has established a dedicated overseas after-sales technical support team, providing 24-hour online technical consultation and troubleshooting services via email and WhatsApp. For future spare parts needs, we partner with fast international logistics companies to expedite delivery to Peru and promise to deliver the required spare parts to the customer’s site as quickly as possible.
Project Execution and Client Collaboration
Throughout the project execution, we maintained close and timely two-way communication with our client, focusing on their needs and strictly controlling each stage to ensure smooth cooperation. Before production, we sent the client detailed production drawings and design schemes for the multi-pole busbar, and production only began after the client’s full confirmation. During production, we regularly sent photos and videos of the equipment’s production progress to the client via WhatsApp every week, allowing them to monitor the production status in real time. Before shipment, we conducted comprehensive electrical performance tests, insulation tests, and aging tests on the entire multi-pole busbar and provided the client with complete and formal test reports. For packaging, we used fumigation-free plywood boxes that meet international export standards, filled with shock-absorbing and moisture-proof materials to ensure the equipment was not damaged during the long-distance sea transport to Peru. Furthermore, as requested by the client, we clearly labeled all components and connectors in English and included a detailed component list and maintenance manual to facilitate on-site installation and subsequent routine maintenance.
Customer Feedback
After the equipment was successfully delivered to the customer’s freight forwarder in Peru, the customer inspected the goods and expressed high praise via WhatsApp: “Your company’s multi-pole busbars are of excellent quality, and the design perfectly meets the needs of our on-site working environment. What impressed us most was your company’s professional attitude and thoughtful service. Your customer-centric service philosophy gives us great confidence, and we will definitely establish a long-term cooperative relationship with your company and recommend your high-quality products to our business partners in Peru.”
Summary
This successful cooperation with the Peruvian customer not only realized the sales of multi-pole busbars in the Peruvian market but also further enhanced our company’s brand influence in the South American market. This once again fully demonstrates that in the international trade of electrical equipment for lifting machinery, excellent product quality, solutions tailored to local working conditions, timely and efficient cross-border communication, and comprehensive “one-stop” service are the core keys to winning the trust and recognition of overseas customers. Henan Dejun Cranes will always adhere to the customer-centric business philosophy, continuously innovate and optimize product design and service processes, and combine industry standards and working conditions of different countries and regions to provide more reliable, efficient, economical, and personalized electrical equipment and solutions for global customers, including those in South America.
Henan Dejun Industrial Co., Ltd. has extensive experience in providing customized electrical supporting equipment solutions for overseas customers in various countries and regions. We can customize multi-pole busbars with different rated currents, pole numbers, lengths and protection levels according to your specific working conditions, environmental characteristics, and personalized needs. Whether you are engaged in logistics warehousing, mechanical processing, or port handling, we can provide you with the most suitable multi-pole busbar solution. If you have any needs for multi-pole busbars or other lifting equipment supporting products, please feel free to contact us. We will provide you with the most professional “one-stop” consulting service and tailor the most suitable solution for you.
